Frequently Asked Questions

I suffer with arthritis and find the pendant difficult to press, what Should I do?

We can arrange for you to have a different type of pendant, which is easier to press. Please ring us on 26937542

What should I do if I don't like the pendant around my neck?

We could arrange for you to have your pendant on a wrist strap. Please ring us on 26937542

How can I stop the alarm unit ringing when I have an incoming call?

There is a ringer switch to the right of the mains adaptor socket on the underneath of the unit. Move the black switch across to the symbol of the bell with a cross through it. The ringer will now be switched off.

What happens if I activate my alarm by mistake?

Don't worry!! Just inform the operator when they talk to you that it is a false alarm and they will close down the call.

What happens if the operator is unable to hear me over the alarm unit?

If the operator is unable to make voice contact with you through the alarm unit, they will firstly telephone you on your household phone. If they do not receive a reply they will ask one of your nominated key holders to visit you.

Will my unit work during a power cut ?

Yes, during a power cut your alarm unit will automatically use it batteries until the power is restored. The batteries last for 24 hours.

Why is my unit bleeping?

The alarm unit may bleep for the following reasons.

There is a fault on your telephone line. Check you have a dialing tone and that your phone has not been left off the hook
There is no electricity getting to your unit. Check that the electricity switch is on and that the red button on your unit is illuminated. If not, there may be a fault with the electric socket. The easiest way to check this is to plug a lamp into the socket and see if it works
Check the unit has not been exposed to moisture or liquid, both can damage it. Also if there has been a thunderstorm in your area, this can damage the inside of the unit
Remember if you have any problems please telephone 26937542 24 hours a day. We are here to help